EXCHANGE/RETUN POLICY

Liberty Box LLC Return & Exchange Policy

At Liberty Box LLC, we strive to ensure that our customers are satisfied with their purchases. If you are not completely satisfied with your order, we offer a comprehensive 30-day return and exchange program.

Return & Exchange Guidelines

Eligibility:

• All returns or exchanges must be initiated within 30 days of the order date.
• Items must be in new, unworn condition, free from stains, deodorant marks, perfumes/sprays, makeup, dirt, rips/cuts, animal hair, etc.
• Swimwear bottoms must be returned with the original sanitary hygiene liner intact.

Non-Returnable Items:

• Final sale items, including gift cards and clearance items, are not eligible for returns or exchanges.

Restocking Fee & Shipping:

• A $5.00 restocking fee will be deducted from the original order total for all returns.
• Original shipping costs are non-refundable.

Processing Time:

• Please allow up to 10 business days for returns or exchanges to be fully processed once the item arrives at our facility.

How to Initiate a Return or Exchange

1. Visit Our Online Portal: All returns and exchanges are handled through our online portal. Please visit our website to start the process.
2. Provide Order Information: Have your order number ready and ensure the items meet the eligibility criteria outlined above.
3. Follow the Steps: The portal will guide you through the process of returning or exchanging your item.

Defective Products

We apologize if you receive a defective product that has passed our numerous quality inspections. To resolve this issue, please reach out to our support team at customerservice@libertybox.com with your order number, the item that is damaged, and photos of the damage. Our team will contact you to arrange for a resolution.

Special Cases

• Discontinued or Specialty Items: If an item is discontinued or was a specialty item order, an exchange may not be possible. In such cases, store credit or a refund will be offered if inventory is no longer available.
• Wrong Size or Incorrect Item: If you received the wrong size or item, please check your order form to confirm the error. If the item received is incorrect based on the order form, contact our in-house team, and we will review and process the exchange.

Contact Information

For any further assistance or inquiries, please email our support team at support@libertybox.com. We are here to help you with any concerns regarding your order.

Thank you for shopping with Liberty Box, LLC!!!