EXCHANGE/RETUN POLICY

We offer a 30-day return & exchange program. Returns are handled through our online portal.

Products must be in new condition, not worn, no perfumes, rips/cuts, animal hair and free of stains including but not limited to deodorant, makeup, dirt and sweat.

 Exchanges will be made if inventory is in stock. Discontinued or specialty items may be offered store credit or a refund if inventory is no longer available.

 Shipping costs are not refundable, and all returns will incur a $5.00 restocking fee that will be deducted from the original order total.

All clearance items are final sale and not eligible for returns or exchanges.

 If you receive a defective product that has passed our numerous quality inspections, we sincerely apologize for the issue.  Please reach out to our support team at support@libertybox.com   with your order number, the item that is damaged and photos of the damage. Our team will contact you to arrange for a resolution.

 Final sale items cannot be returned or exchanged. Final sale items includes gift cards, clearance items.

 WHAT IS YOUR RETURN POLICY?

  • All returns or exchanges must be filed within 30 days of order and only accept items items that are still in new condition. 
  • All items must be free of any use such as stains, deodorant marks, perfumes/sprays, make-up, dirt, rips/cuts, animal hair, etc.
  • If an item is discontinued or was a specialty item order, exchange may not be available and a refund or site credit toward another item may be necessary.

** ALL CLEARANCE ITEMS ARE FINAL. NO RETURNS OR EXCHANGES ALLOWED.


**PLEASE ALLOW UP TO 10 BUSINESS DAYS FOR ALL RETURNS OR EXCHANGES TO BE FULLY PROCESSED ONCE IT ARRIVES TO OUR FACILITY.


**Liberty Box does not refund the original shopping cost to the customer.

**There is a $5.00 restocking fee per item for refunds and will be deducted from the total amount refunded. Exchanges will not incur this fee.  

IF YOU NEED TO RETURN A PRODUCT, PLEASE EMAIL OUR SUPPORT TEAM AT: support@libertybox.com

I GOT THE WRONG SIZE OR ITEM IN THE MAIL.

We sincerely apologize for the mistake! If the item you received is different from your order form we will exchange it or, if the stock is no longer available, will issue a full refund.

STEPS TO FIX ERRORS:

1.) CHECK ORDER FORM AND CONFIRM THE ITEM IS INCORRECT (orders are fulfilled per what shows on the order form, not what you meant to select)

2.) IF THE ITEM IS INCORRECT PER THE ORDER FORM, please reach out to our in-house team and we will be sure to get your product request reviewed and exchanged.

I NEED A DIFFERENT SIZE.

As long as the item is brand new without being worn, without stains, without damage, etc, (as stated above) we will exchange it for the correct one if the item is available. To process an exchange:

STEP 1: Locate your order # that goes together with the product.

STEP 2: Locate the Returns/Exchange Portal and start the quick process to get that item swapped out to your size preference.

If the item is no longer in stock, we will process your refund per our refund guidelines stated above.